Frequently Asked Questions
If you run into a product issue that is not addressed in this FAQ or have a complaint or feedback on one of our products, please fill out this form and someone from our team will be in touch with you within 48 hours.
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Note – the following FAQ does not replace the Instructions for Use for Intellijoint’s products. For official instructions, please refer to your Instructions of Use provided to you by your Intellijoint Account Rep.
General Intellijoint Information
Turn on the workstation by pressing the power button in the top right corner of the Workstation Keyboard.

Select the “Intellijoint Applications” user account.
On the Application Launcher Home screen, select the relevant Application and workflow.

1. Open the sterile Drape package
Perform a sterile transfer of the Drape from the outer packaging. Discard the protective packaging around the Drape.
2. Prepare the Drape
Lay the folded Drape flat on the sterile table. Identify the lens area and the handle end of the Drape. Gently release the folded section in the middle of these ends by pulling each side in opposite directions.
3. Create pathway inside the Drape
With one hand, pick up the Drape from the cardboard backer end. With the other hand, gently insert it inside the Drape to clear a pathway for the Camera.
4. Check Camera channel
From the cardboard end of the Drape, visually confirm that the Camera pathway extends through to the plastic camera window on the opposite end.
5. Insert Camera
A non-sterile OR team member can now gravity feed the Camera into the prepared drape channel
6. Camera Positioning
The sterile person pulls the Camera and cord through the Drape. Carefully coil and organize the draped cord to prevent tangling. Based on the procedural requirements, proceed to the normal steps for placing the Camera Shroud (HIP) or Camera Mount (KNEE).
Three potential lights (blue, green and yellow) can be shown at top of the Camera. When the Camera is first connected all three lights will illuminate in succession. The blue Power Indicator light will turn on when the Camera is connected, and the Intellijoint Application is launched.
The Camera Disconnected Indicator appears in the top right corner of the Application if the Camera disconnects from the Workstation. It can appear on its own or as an overlay on top of the Tracking Indicator.

If you are noticing persistent Camera Disconnected Indicator, try unplugging the Camera’s USB and plugging it back into the port.
If the issue persists, when the time is appropriate, exit the application and shut down the system. If you are on HIP 2.11 and KNEE 1.6.7 or later, the case will autosave. When the computer is turned back on, click back into the application and previous workflow. Select “Continue Last Case” when prompted.

If the Camera Connection Lost module pops up, check to make sure the Camera is connected to the Workstation USB port. If it is already connected, try unplugging the Camera’s USB and plugging it back into the port.
If the issue persists, when the time is appropriate, exit the application and shut down the system. If you are on HIP 2.11 and KNEE 1.6.7 or later, the case will autosave. When the computer is turned back on, click back into the application and previous workflow. Select “Continue Last Case” when prompted.
If you experience this during a case, please fill out this form to submit product feedback.
If a freeze occurs, quit the Application. Restart the Workstation, select the exact same workflow, and when the Case Recovery prompt pops up, select resume the previous case.
If you experience this during a case, please fill out this form to submit product feedback.
- When the case has concluded, press the Workstation “Esc” button or click on the application exit button (top right) “X” symbol to exit the Application.
- A Confirm Logout dialogue box will appear. Select “Logout” If you successfully completed the case.
- On the Login Screen press the Shut Down icon to power off the Workstation. Always power off (rather than sleep) the Workstation.
- Close the Workstation lid.
- Unplug the System from the wall outlet.
Intellijoint HIP
The Lateral Platform workflow uses the Femur Platform on the femur to measure leg length and offset changes. The Lateral Ellipse Disc workflow uses the Ellipse Disc on the femur to measure leg length and offset changes.
If you are unsure which workflow to choose, consult with the surgeon.
Pressing the green button on the Camera will capture the registration step, measurement, or progress the user forwards in the Workflow when applicable.
Pressing and holding the green button on the Camera will allow the user to skip the screen when applicable.
Pressing and holding the “X” button on the Camera will allow the user to return to the previous screen.
After a registration step has already been captured, the user can press the green button on the Camera again to “Overwrite” the previously recorded registration.
If the capture is resetting, ensure the Tracker and Camera are fully seated during the capture. If the Tracker is experiencing soft-tissue interference, consider placing additional retractors to ensure a smooth capture.
The capture may also be resetting if the femoral head is translating within the acetabulum. Ensure the femoral head is properly rotating within the acetabulum during the capture.
If the capture is stalling, ensure a sufficiently large angular range of motion is covered in all directions. Consider flexion/extension, internal/external rotation and abduction/adduction.
If a valid native hip center is impossible to obtain, because of an extremely diseased hip joint, Baseline Hip Center captured can be skipped. If Baseline Hip Center is skipped, the user will still be able to obtain changes in leg length and offset, but changes in hip center measurements will not be shown.
If the capture is resetting, ensure the operative leg is not moving while capturing the Disc trace. Ensure the Camera is fully seated during the capture and that the Probe is not experiencing soft-tissue interference. If the Probe is experiencing soft-tissue interference, consider placing additional retractors to ensure a smooth capture.
Ensure the Tracker is properly seated on the V-block. The V-block must be on a section of the cup impactor that is coaxial with the acetabular axis of the cup.
Open a new Intellijoint HIP tray and Intellijoint HIP procedure pack to obtain a new Tracker and set of Spheres.
Open a new Intellijoint HIP tray to obtain a new V-block. Cup positioned can still be captured after it has been implanted using the Acetabular Reference Plane, which requires the Tracker and Probe.
Open a new Intellijoint HIP tray to obtain a new Probe. Re-calibrate the new Probe using the Probe Calibration feature in the Toolbox.
If the Femur Platform/Ellipse Disc is no longer stable or comes off after the femoral neck cut has been made, the user should discontinue use for leg length and offset. The user can still capture cup position measurements.
If the neck cut has not been made, reposition the Femur Platform/Ellipse Disc, ensuring proper bony fixation and recapture Baseline Leg Length and Baseline HCOR (when desired) steps.
If you believe that you have selected the incorrect hip side, you can check your selection by hitting the square button on the Camera to access the Toolbox. The Tracking tab will display the hip selection.
If you have selected the incorrect hip side, hit the “X” button on the Camera to exit the current screen, then hit the “X” button again to move backwards in the workflow until you reach the Select Hip screen.
Once you have selected the correct hip side, press and hold the green button on the Camera to skip forward in the workflow. Be careful not to overwrite any previously captured registration steps.
The Tracking Indicator is located in the top right corner of the HIP application. It can help quickly troubleshoot tracking issues.

Green = the Camera can see the Tracker
Grey = the Camera cannot see all four spheres of the Tracker
Orange = the Camera can identify a Tracker, but the Tracker is experiencing tracking errors, described below. Pull up the Camera Tracking feed in the toolbox to help troubleshoot & see Tracking Issues below.
Message: Move tracker closer or further
Orange Indicator
- The tracker is either too far from the Camera or too close to the Camera.
- Resolution: Move the tracker closer to the Camera or further away from the Camera.
Message: Check Spheres/lights
Orange Indicator
- Sphere(s) are not properly seated on the posts of the Tracker
- Resolution: Visually inspect spheres to ensure all are seated
- Optical disturbances interfere with tracking
- Resolution: Identify the source of the optical disturbance (OR lighting, reflections, windows). Either move the OR overhead lights out of the way, shade windows, or turn off headlamp.
Message: Clean Spheres
Gray Indicator
- Spheres are soiled and become undetectable.
- Resolution: With a clean, damp cloth or sponge, wipe the affected Sphere(s) to remove the residue. Then dry the Sphere(s) with a clean dry cloth.
Message: Ensure Tracker is visible
Gray Indicator
- Line-of-sight between Tracker and Camera is disrupted
- Resolution: Identify the line-of-sight obstruction and remove it. Use the Live Tracking Feed in the toolbox, by pressing the square button on the camera, for help identifying the obstruction. Check the Camera lens to ensure it is clear of residue. If residue is detected on the Camera lens clean with a wet lap and then a dry lap.
Press the square button on the Camera to enter the Toolbox. When necessary, use the square button on the camera to tab over to the Live Tracking Feed screen, which is the 2ndst tab in the Toolbox.
At any point in the workflow, press the square button on the Camera to enter the Toolbox. Press the square button on the Camera to tab over to the Calibration tab, which is the 3rd tab in the Toolbox.
Assemble the Probe and Tracker. Place the tip of the Probe/Tracker assembly on a stable point and begin capturing the Probe Calibration.
Rotate the Probe about the tip until the progress bar indicates that the calibration is complete.

*Note, while on the “Begin Workflow” screen, the user can access the Calibration tab by just pressing the square button on the camera.
During the Lateral Ellipse and Direct Anterior Workflow, the Probe Calibration prompt will appear within the mainline workflow.
Press the square button on the Camera to enter the Toolbox. Use the square button on the Camera to tab over to the Acetabular Reference plane which is the 4th tab in the Toolbox.
Assemble the Probe and Tracker. Use the green button on the Camera to capture 3 points around the rim of the existing cup.

Press the square button on the Camera to enter the Toolbox. Use the square button on the Camera to tab over to the Acetabular Reference plane which is the 7th tab in the Toolbox.
*Note: Pressing the square button on the Camera on the Leg Length and Offset screen will immediately pull up the Summary Screen and QR code.

- Remove spheres from the Tracker. Discard the Spheres.
- Return the Tracker to the Intellijoint HIP tray.
- Separate the Camera Clamp and the Camera Shroud from the Camera. Return the Camera Clamp and Shroud to the tray.
- Separate the Camera from the Camera Drape. Discard the Camera Drape.
- Return the Camera to the Cart basket. The Camera itself does not get sterilized.
- Discard the Pelvic Screws, Femur Screw, and Ellipse Disc (when used).
- Return the Hex bit, T-Handle, Femur Platform, and Pelvic Platform to the Tray.
- Exit the Intellijoint HIP Application by pressing the Workstation “Esc” button or click on the application exit button (top right) “X” symbol to exit the Application. Press the Shut Down icon to power off the Workstation.
Intellijoint KNEE
The Advanced Workflow allows the surgeon to navigate their posterior femur cut, providing them with posterior condylar resection depth and rotation relative to the PCA. The surgeon can still measure rotation relative to Whiteside’s Line and the TEA in the Standard workflow.
If you are unsure which workflow to choose, consult with your surgeon.
To select the workflow, use the square button on the camera.
Pressing the green button on the Camera will capture the registration step, measurement, or progress the user forward in the Workflow when applicable.
Pressing the green button on the Camera will capture the registration step, measurement, or progress the user forward in the Workflow when applicable.
Pressing and holding the green button on the Camera will allow the user to skip the screen when applicable.
Pressing the green button on the Camera will capture the registration step, measurement, or progress the user forward in the Workflow when applicable.
Pressing and holding the green button on the Camera will allow the user to skip the screen when applicable.
Pressing the “X” button on the Camera will allow the user to return to the previous screen or registration step.
Pressing the green button on the Camera will capture the registration step, measurement, or progress the user forward in the Workflow when applicable.
Pressing and holding the green button on the Camera will allow the user to skip the screen when applicable.
Pressing the “X” button on the Camera will allow the user to return to the previous screen or registration step.
After a registration step has already been captured, the user presses the green button on the Camera again to “Overwrite” the previously recorded registration.
Pressing and holding the “X” button on the Camera will allow the user to switch to the other workflow.
If you have already entered the registration screens, you will have to exit the application by either pressing “Esc” and hitting “logout” or by clicking on the X symbol in the top right of the Application. If registration steps have already been captured, they will need to be re-captured.
Note: If the distal femur cut has already been performed, you should not re-capture femoral registration. The system should not be used for posterior condylar resection depth and rotation relative to the PCA.
Ensure that the Camera is on a stable surface through the entire capture. Avoid bumping, leaning against, or moving the table during Hip Center capture.
Ensure that the pelvis remains stable during data collection. To avoid rocking the pelvis, move the leg slowly and avoid flexing the femur.
Ensure that the Bone Tracker remains stable during data collection. If the Bone Tracker is unstable, re-secure it to the Bone Screw. If the Bone Screw is loose, re-install.
If the Bone Tracker gets bumped before the cut has been made, ensure the tracker is in a secure position and re-register. If the Bone Tracker is bumped after the cut has been made, disregard reported measurements and discontinue navigation for that bone.
Open a new Intellijoint KNEE tray and Intellijoint KNEE procedure pack to obtain a new Tracker and set of Spheres.
If you believe that you have selected the incorrect knee side, the selection is displayed above the tracking screen. You can check your selection by hitting the square button on the Camera to access the Toolbox, where the selected knee side will be displayed.
If you have selected the incorrect hip side, hit the square button on the Camera to access the Toolbox. Hit the square button on the Camera 2 additional times to highlight the Knee Side tab and then hit the green button on the Camera. To change the selection, hit the square button on the Camera to highlight the correct side and then the green button on the Camera to save.
Return to the main workflow and recapture any previously captured registration points.

Located in the Live Tracking feed, the Tracking Indicators can help quickly troubleshoot tracking issues.
Grey (Bone or Probe): Indicates that the Camera cannot see all four spheres of the Tracker.
Blue (Bone): Indicates that the Camera can see the Bone Tracker and determine its position.
Purple (Probe): Indicates that the Camera can see the Probe Tracker and determine its position.
Orange (Bone or Probe): Indicates the Camera can identify a Tracker, but the Tracker is experiencing tracking errors, described below.
Message: Move tracker closer or further
Orange Indicator (Bone or Probe)
- The tracker is either too far from the Camera or too close to the Camera.
- Resolution: Move the tracker closer to the Camera or further away from the Camera.
Message: Clean Spheres
Orange Indicator (Bone or Probe)
- Spheres are soiled and become undetectable.
- Resolution: With a clean, damp cloth or sponge, wipe the affected Sphere(s) to remove the residue. Then dry the Sphere(s) with a clean dry cloth.
Message: Check Spheres/lights
Orange Indicator (Bone or Probe)
- Sphere(s) are not properly seated on the posts of the Tracker.
- Resolution: Visually inspect spheres to ensure all are seated.
- Optical disturbances interfere with tracking.
- Resolution: Identify the source of the optical disturbance (OR lighting, reflections, windows). Either move the OR overhead lights out of the way, shade windows, or turn off headlamp.
Message: Ensure Tracker is Visible
Orange Indicator (Bone or Probe)
- Tracker angle exceeds software limits.
- Resolution: Move the Camera or rotate the Probe Tracker to avoid tracking at extreme angles.
Message: No tracker
Gray Indicator (Bone or Probe)
- Line-of-sight between Tracker and Camera is disrupted
- Resolution: Identify the line-of-sight obstruction and remove it. Use the Live Tracking Feed for help identifying the obstruction.
- Optical disturbances interfere with the Camera’s ability to detect the Tracker.
- Resolution: Identify the source of the optical disturbance (OR lighting, reflections, windows). Either move the OR overhead lights out of the way, shade windows, or turn off headlamp. Check the Camera lens to ensure it is clear of residue. If residue is detected on the Camera lens clean with a wet lap and then a dry lap.
- Sphere(s) are soiled and have become undetectable.
- Resolution: With a clean, damp cloth or sponge, wipe the affected Sphere(s) to remove the residue. Then dry the Sphere(s) with a clean dry cloth.
The Live Tracking Feed is always accessible in the main line workflow during the case. The Tracking Feed is on the right side of the screen.
Press the square button on the camera to enter the Toolbox. Use the square button on the Camera to toggle to the TEA registration tab.
Using the Probe Tracker, register the TEA.

Press the square button on the Camera to enter the Toolbox. Use the square button on the Camera to toggle to the Summary tab. Press the green button on the Camera to enter the Summary Screen.
Note: If you are already on the cut screen, pressing the square button on the Camera will bring you directly to the Summary Screen.

- Remove spheres from the Bone Tracker and the Probe Tracker. Return the Trackers to the Intellijoint KNEE tray. Discard the Spheres.
- Separate the Camera Mount from the Camera. Return the Camera Mount to the tray.
- Separate the Camera from the Camera Drape. Return the Camera to the Cart. basket. Discard the Camera Drape. The Camera itself does not get sterilized.
- Discard the Bone Screws and Bone Pins.
- Return the used Cutting Guides, Paddles, Screwdriver, and Adaptors to the tray.
- Exit the Intellijoint KNEE Application by pressing the Workstation “Esc” button or click on the application exit button (top right) “X” symbol to exit the Application. Press the Shut Down icon to power off the Workstation.